Helpline

HELPLINE enquiries are generally monitored by our volunteer team during the hours of 10am-4pm on Tuesdays and Thursdays only, excluding public holidays. We will respond to your enquiry as quickly as possible. Our aim is to reply in full within one week from when your enquiry is monitored but please bear with us if delays are experienced during especially busy times.

Please also be aware that we can only respond to queries either via calls to our telephone helpline or email.  We are not able to provide a callback service at this time.

Our Helpline service is offered by the Noise Abatement Society charity as a voluntary public service and supported solely by voluntary donations. We understand how distressing noise pollution can be and want you to get access to the appropriate support as quickly as possible. If a swifter response is required than we are able to offer at this time, we would kindly refer you to your local Citizens Advice Bureau at https://www.citizensadvice.org.uk/, and also your local council’s website regarding making a noise complaint (please note that this process is similar across all councils, but individual variations may apply).

If you are unsure who your local authority is, you may find out at: https://www.gov.uk/report-noise-pollution-to-council

More information about how local authorities deal with noise complaints can be found at: https://www.gov.uk/guidance/noise-nuisances-how-councils-deal-with-complaints, and also on your local authority’s website.

More information on reporting anti-social behaviour and noise can be found at: https://www.gov.uk/report-crime-anti-social-behaviour

If you require legal advice, we would kindly refer you to the Law Works at https://www.lawworks.org.uk/. 

Remember - if you feel unsafe due to the cause of a noise disturbance you may call 999 at any time of the day or night to report it immediately and seek additional help. 

MEDIA enquiries are monitored daily, excluding weekends and public holidays, and will be redirected to the relevant team member who will endeavour to reply in line within the deadline you have provided. You may also contact our Helpdesk on +44 (0) 1273 823850, Monday-Friday from 9am-1pm excluding public holidays and leave a message with your contact details for the Media team.

ALL OTHER enquiries are monitored daily, excluding weekends and public holidays, and will be redirected to the relevant team member who will endeavour to reply in line within the deadline you have provided. You may also contact our Helpdesk on +44 (0) 1273 823850, Monday-Friday from 9am-1pm excluding public holidays and leave a message with your contact details for the relevant department.

Privacy Policy

Last Updated on 25 July 2023

This Privacy Policy describes the policies of The Noise Abatement Society Limited, Registered office: 4 The Axium Centre, Dorchester Road, Poole, Dorset BH16 6FE, United Kingdom, Company No. 07930551, Charity No. 1146192, email: [email protected], phone: +44 1273 823850 on the collection, use and disclosure of your information that we collect when you use our website (noiseabatementsociety.org) (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

ONLINE PRIVACY POLICY ONLY  - This online privacy policy applies only to information collected through our website and not to information collected offline. The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

YOUR CONSENT - By using our site, you consent to our online privacy policy. We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service.

THE INFORMATION WE COLLECT - We collect the following kinds of information from people visiting this website: Email enquiries via this website; Site usage information, using cookies and page tagging techniques; Personal information you give us to enable us to reply to your enquiries; Personal information you provide to access downloads; Personal information you provide when completing online forms

HOW WE USE YOUR INFORMATION - Information collected by Noise Abatement Society is used to: Improve the content and design of the website; To personalise your experience; To improve services to our clients; To administer a contest, promotion, survey or other site feature.

If you have ‘opted in’ to be contacted via the site: Contact visitors with relevant and useful information relating to their specific interest; Contact visitors to keep them up to date with Noise Abatement Society news (visitors can opt out at any time.

We will never share your information with other organisations for marketing, market research or commercial purposes. We do not pass on your personal information to any other website.

OTHER WEBSITES - This website contains links to and from websites of other organisations. This privacy policy applies only to this website. When you go to another website, if you wish to know what it does with your information, read the privacy policy on that website. We do not pass on any of your personal information to other websites.

When you come to this website from another website, we may get personal information about you from the other website. You should read the privacy policy of websites you visit that link you to this website if you want to know about this. These policies will explain how they collect and use your personal information and if they pass this onto websites they link you to.

This website has links so you can use social networking websites (i.e. Twitter). These websites are not controlled by us. By using these links you accept the privacy policies of these websites.

WE USE COOKIES - Cookies are small files that a site or its service provider transfers to your computer hard drive through your Web browser (if you allow it) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

DISCLOSING INFORMATION TO OUTSIDE PARTIES - We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS - Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

DATA PROTECTION NOTICE - Under the Data Protection Act, we must protect any information collected from you. We use information technology tools and encryption software to protect your data, and keep strict security standards to prevent any unauthorised access to it.

ACCESS TO YOUR INFORMATION - All personal information received is treated confidentially. By submitting personal information you agree to us processing your personal information, including sensitive personal information, for the purposes outlined below. Personal data will be available to selected employees, contractors and service providers who are associated with Noise Abatement Society in order for them to complete their responsibilities. Where we use the services of other organisations, they are contractually obliged to process your data securely and confidentially under our direction.

ASKING FOR INFORMATION - Under the Data Protection Act you have the right to ask for a copy of the information Noise Abatement Society holds about you. We will address your concerns in accordance with applicable law. Requests should be made in writing to: Data Controller, Noise Abatement Society, 4 The Axium Centre, Dorchester Road, Lytchett Minster, Poole, Dorset, BH16 6FE