Get Help

+44 (0) 1273 823850

info@noise-abatementsociety.org

For those experiencing mental health issues as a result of noise disturbances, it is important to seek support. Noise can have a significant impact on mental well-being, including causing stress, anxiety and depression. If you are feeling overwhelmed or in need of immediate help, you can contact the Emergency Services on 999 or the Samaritans for 24/7 support by calling 116 123 for free and/or Mind (see website for hours of operation). For more information, please visit: https://www.samaritans.org/, https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-call-999/, and/or https://www.mind.org.uk/about-us/contact-us/

Remember – if you feel unsafe and/or if you may be a danger to yourself or others due to the cause of a noise disturbance you may call 999 at any time of the day or night to report it immediately and seek additional help. 

HELPLINE enquiries are generally monitored by our volunteer team during the hours of 10am-4pm on Tuesdays and Thursdays only, excluding public holidays. We will respond to your enquiry as quickly as possible. Our aim is to reply in full within one week from when your enquiry is monitored but please bear with us if delays are experienced during especially busy times.

Please also be aware that we can only respond to queries either via calls to our telephone helpline or email.  We are not able to provide a callback service at this time. 

Our Helpline service is offered by the Noise Abatement Society charity as a voluntary public service and supported solely by voluntary donations. We understand how distressing noise pollution can be and want you to get access to the appropriate support as quickly as possible. If a swifter response is required than we are able to offer at this time, we would kindly refer you to your local Citizens Advice Bureau at https://www.citizensadvice.org.uk/, and also your local council’s website regarding making a noise complaint (please note that this process is similar across all councils, but individual variations may apply).

If you are unsure who your local authority is, you may find out at: https://www.gov.uk/report-noise-pollution-to-council

More information about how local authorities deal with noise complaints can be found at: https://www.gov.uk/guidance/noise-nuisances-how-councils-deal-with-complaints, and also on your local authority’s website.

More information on reporting anti-social behaviour and noise can be found at: https://www.gov.uk/report-crime-anti-social-behaviour

If you require legal advice, we would kindly refer you to the Law Works at https://www.lawworks.org.uk/. 

If you are experiencing a low frequency noise you may wish to contact an independent acoustician who can help you investigate the source of the noise you are suffering from. These are two professional bodies who may be able to refer you to relevant companies who operate in your local area. You may then wish to consider arranging further investigations. Please do be aware that a charge will be made for any professional services. You should always consult a suitably qualified practitioner and/or legal professional regarding any specific problem or matter as required and obtain sufficient multiple quotations before retaining any services or undergoing works.

• The Institute of Acoustics telephone: +44 (0) 300 999 9675 / email: ioa@ioa.org.uk / https://www.ioa.org.uk/find-acoustics-specialist-or-supplier
• Association of Noise Consultants on 020 8253 4518 / email info@theanc.co.uk / http://www.association-of-noise-consultants.co.uk/members-search/

MEDIA enquiries are monitored daily, excluding weekends and public holidays, and will be redirected to the relevant team member who will endeavour to reply in line within the deadline you have provided. You may also contact our Helpdesk on +44 (0) 1273 823850, Monday-Friday from 9am-1pm excluding weekends and public holidays and leave a message with your contact details for the Media team.

ALL OTHER enquiries are monitored daily, excluding weekends and public holidays, and will be redirected to the relevant team member who will endeavour to reply in line within the deadline you have provided. You may also contact our Helpdesk on +44 (0) 1273 823850, Monday-Friday from 9am-1pm excluding weekends and public holidays and leave a message with your contact details for the relevant department.